Help
What do I do? - Where do I start?
When you're ready to open an account click here. It will take you to a secure sign-in page where you will:
- Open a safe and secure password protected account
- Put funds into that account
- Select the angel you wish to speak to
- Click their 'Green Bar'
- Enter your phone number and user name and sit back
Our software allows you to call any angel without exposing any phone numbers. All you do is make sure you have enough funds in your account to cover your call and when you're ready to talk to an angel the fee is ONLY deducted as you use up time. You get full control over your account. A recording will announce to you when your account is getting low if you are in a session and you can fill it back up when you're ready.
- You do not need to worry about your internet line speed because the calls are made over ordinary telephone lines
- You don't need special equipment, just an ordinary telephone
Help is always available: You can call 1-925-469-9600 ext 203 from 9-5 Pacific Time or simply write us at info@12Aangel.com 24 hours a day.
Not sure about choosing an angel? Just need a quick answer?
12Angel.com now offers 3 free minutes of free connection time for new users. This is only available as a one time offer and applies to your first call only. Sign up for your FREE live angelic consultation today! It's so simple, choose an available angel to speak with then click to call.
I have opened an account - now what?
You can use it to write your angel, schedule a return call, leave feedback to an angel you have spoken with, add funds to your account and change your password or user information. Your account becomes your portal for complete control.
How do I add more funds to my account?
Just log in to your personal account and make a deposit with your credit card or if you're on the phone:
60 seconds prior to spending the funds in your account, an audible alert will announce that your funds are low. Both the angel and customer hear this short recording and you will be given an option to add more funds.
You will simply be prompted to press '1' and then the amount in dollars and then your 3 digit code on the back of your card. Everything is confirmed before you make your selection. If there is a problem, simply call or e-mail us.
Do I get charged if an available angel doesn't answer?
Your account has a 30-second buffer that allows you to be connected to an angel's phone line for up to 30 seconds without being charged. This 30 second buffer is also useful if your angel wants a moment or two to meditate or pray. The 30 second buffer can be used to get the information and make arrangements for you to call back in just a few moments.
What does "Request an Immediate Callback" mean?
When an angel is unavailable or busy, you can 'Submit a Callback Request' to receive a call once the angel becomes available. 'Submit a Callback Request' is offered to users both in the online system, as well as through the 1-800 Dial-In system.
Users will see the callback requests they've submitted in their account manager, while angels will see the 'Callback Request Queue' in their interface of users waiting to contact them. The moment an angel switches from Unavailable to Available they will begin receiving the calls that have requested a callback.
What does "Request a Scheduled Call" mean?
This feature allows you to ask the angel for an appointment time that you initiate. For example, if you want a reading on Friday October 12 at 6:30 pm you can ask for it (you have to ask for it in Pacific Time Zone to avoid confusion). Your angel will be sent an e-mail and will either confirm, reject or modify your request. When you both have reached an agreed time, both phones will ring at the appointment time. NOTE: Your e-mail is never exchanged and is filtered through.
Is there an 800 number I can use?
12Angel.com allows customers to use the phone system even when they are not by a computer. Customers will have their own unique Dial-In ID and PIN number. This is obtained by:
- Logging into your account
- Click User Profile at the top
- Click the "Update Dial-In Pin" link
- Get or create your PIN
- Call 1-888-626-7386 from any phone
When/what is "Halo Hour"?
For September we are bringing you two halo hours, just to keep you happy!
noon - 1pm & 10-11pm PDT
1-2pm & 11pm-midnight MDT
2-3pm & midnight-1am CDT
3-4pm & 1am-2am EDT
When/what is "ArchAngel Day"?
When the day of the month matches the number of the month (for example, Jan 1 =1/1, Feb 2 = 2/2, March 3= 3/3, and so on) the Angel Advisors will dedicate that day to a particular Archangel to help you for that entire day. This month's Archangel is Michael and will occur on September 9! Use this as a day to have extra Angel magic on your side.
How do I purchase a gift certificate for a specific angel?
Giving a gift certificate is so easy and you can choose whether to give phone session time for a particular angel, or for any of the entire 12Angel team of angels - recipient's choice. What's more, with our new online management system, gift certificates you give will always be used and appreciated. Follow the three easy steps below to purchase your gift certificates:
- Login to your Click4Advisor account, in the 'Deposit Transaction' section, click on the blue 'Gift Certificate' link near the top just below the main navigation buttons.
- Fill in the fields of the gift certificate form, including the value of the gift certificate, the angel to redeem it with, the recipient's e-mail address and your personal gift note, and click the 'Submit' button.
- The Gift Certificate system instantly and automatically sends an e-mail notification of your gift to the recipient with detailed instructions on how to use it and speak with the angel.
How can I tell if a gift certificate has been used? Is it transferable?
The Gift Certificate Management Center (GCMC) is a revolutionary tool to help you make sure all your gift certificates go to good use. The GCMC lets you:
- View the recipient redemption status of your gift certificates
- Send e-mail reminders to your recipients
- Print out copies to give or mail to your recipients
- Even switch recipients for an existing gift certificate if your initial recipient decides not to redeem the gift
The GCMC is found in the 'Gift Certificate' section of your account interface.
Purchase your gift certificates for someone special by clicking here now.
What is a Moderator as mentioned on the Prayer Board?
Certainly, no one needs help sending off a prayer or request but sometimes knowing that people are listening or supporting us can make us connect more deeply with our desires. Moderators are people who have dedicated a specific amount of time to "holding an intention of empowerment" for your prayer. Sometimes they'll be logged on and sometimes they won't be but they have committed to taking time throughout their day to read your requests and figuratively wrap it in light and love. If a moderator is available for a reading you can click their bar and call them at the rate indicated, otherwise, you can rest easy knowing that your prayer was noticed and embraced.
What Makes Us Different
How do I know which angel to choose?
We've taken the hard part out. If you're reading a biography on our site then you can be assured that they are a superior angel. But we also know that a "great angel" for one isn't necessarily a great angel for everyone. That's when your own intuition will help. Read about your angel. Are they someone you would like to know? Do they have an interest that matches your own, or do you just like how they look? Read their evaluations and see what others have said about them. Remember, it's not the wings, it's the person waving them where the magic is.
Angel Information
I want to be an angel for 12Angel.com. What do I do?
What makes 12Angel.com different is that we screen our applicants. We want to know that you have what it takes to represent our vision for healthy, positive, and intelligent support to all kinds of individuals from all kinds of beliefs and backgrounds.
We start you with a quick questionnaire that you can fill out online and e-mail to us. We follow up with a verbal interview and a request that you offer a mini reading to one of our staff. If all goes well, you'll be invited to be a part of the team and will be sent detailed instructions. We will request your bio and a professional photograph on a white background taken within the last 6 months - no exceptions
If you still would like to begin, proceed with questionnaire.